Cancellation and Refund Policy

We strive to ensure your satisfaction with our digital products (online courses, e-books, notes, software). Please read this Cancellation and Refund Policy carefully before making a purchase.

Cancellation Policy

• Limited Cancellation Window: Because all products are delivered immediately online, order cancellations are very restricted. In most cases, once your purchase is complete, cancellation is not possible. For example, some providers allow cancellations only within a very short period (e.g. within 2 hours of purchase) before delivery. After this window-or after any content has been accessed—cancellations cannot be accommodated.
• How to Cancel: If your purchase has not yet been processed or accessed, you may request cancellation by emailing [See email on Contact Us page] as soon as possible. Include your order number and details. We will review your request and confirm by email whether the cancellation can be honored. If approved, we will cancel the order and refund any payment in accordance with our refund process below.

Refund Policy

• 3-Day “No Questions” Refund: We offer a full refund for any digital product if you request it within 3 calendar days of the purchase date, for any reason and with no additional questions.
• Post-3-Day Eligibility: Refund requests made more than 3 days after purchase are evaluated under strict conditions. To qualify for a refund after the initial 3-day period, all of the following must be true:
  • Product Not Fully Used: You have not fully consumed the digital content. For example, you have not viewed all lessons of an online course or not downloaded/used the entire e-book or notes. (Refunds will not be issued for used or partially used content).
  • License/Access Inactive: Any software or subscription licenses remain unactivated and unused. Once a license is activated, or software is installed and run, it is considered delivered and used and we cannot offer a refund.
  • Compliance with Terms: You have not violated any Terms of Service (e.g. sharing accounts or credentials). Unauthorized sharing of login credentials or files is strictly prohibited; such violations void refund eligibility.

• Non-Refundable Scenarios: The following situations always disqualify a purchase from being refunded:
• Purchases made beyond the 3-day refund window.
• Digital products that have been fully downloaded or consumed, such that the content is effectively delivered.
• Activated or used software licenses or subscriptions.
• Violations of our Terms of Service (such as unauthorized distribution or account sharing).
• Inherently non-refundable items, such as gift cards, vouchers, or promo credits (these are non-refundable by nature).
• Misuse or alteration of the product (e.g. copyright infringement).
• Case-by-Case Exceptions: We understand there may be rare circumstances (technical failures, payment errors, etc.). In such cases, we will review refund requests on an individual basis and may grant exceptions at our discretion. For example, if a product is found to be defective and cannot be remedied, some policies allow full refunds. We encourage you to contact us to explain your situation for consideration.

How to Request a Refund

To request a refund, please follow these steps:

1. Email Support: Send an email to [See email on Contact us page] with the subject line “Refund Request.”
2. Provide Details: Include the following information in your email:
   • Your full name and registered email address.
   • Order number/transaction ID and date of purchase.
   • Product name(s) purchased.
   • A brief reason for the refund request. (No explanation is needed if within the 3-day window.)
   • Any supporting evidence (e.g. error messages, screenshots) if you are requesting an exception.
3. Review Process: We will review your request (typically within 5–7 business days) and verify eligibility. As one example, a similar policy advises customers to “contact our support team with your purchase details, including order ID and reason for the request”.
4. Approval & Processing: If your refund is approved, we will process the refund via Razorpay to the original payment method. Razorpay usually completes Normal Refunds within 5–7 working days. (Note: the exact credit timeline may vary by bank or card issuer.) You will receive a confirmation email once the refund is initiated.

Policy Updates

We may update this Cancellation and Refund Policy from time to time to reflect changes in our business or legal requirements. We will post any updates here. For instance, one provider notes it “reserves the right to modify this refund policy at any time” and will post updates on its website. Your continued use of our products constitutes acceptance of any revised policy.

Last Updated: May 10, 2025